§ 111. Rates.

111.(a). The City reserves the right to regulate all of Company's rates and charges for Cable Service to the maximum extent permitted by law.

111.(b). Company shall maintain a current list of all rates and charges with the Cable Communications Officer.

111.(c). Except to the extent the City may not enforce such a requirement, the Company is prohibited from discriminating in its rates or charges or from granting undue preferences to any Subscriber, potential Subscriber, or group of Subscribers or potential Subscribers; provided, however, that Company may offer temporary, bona fide promotional discounts in order to attract or maintain Subscribers, so long as such discounts are offered on a non-discriminatory basis to similar classes of persons throughout the franchise area; provided further that discounts are permitted for Senior citizens, Persons with disabilities, or the Economically disadvantaged and in any case where the Company is required to provide a discount, or is expressly entitled to provide a discount under federal law, so long as such discounts are applied in a uniform and consistent manner.

111.(d). Equipment security deposit option and recovery costs:

111.(d).(1). The Company reserves the right to charge a deposit for Set-top boxes or other terminal equipment placed in Subscribers' homes.

111.(d).(2). The Company reserves the right to charge full replacement, repair and administrative costs for Set-top boxes or other Company-owned equipment which is lost, stolen or damaged through neglect or misuse by the Subscriber, so long as it is not already recovering those charges through other rates.

111.(d).(3). The Company reserves the right to refuse service to any Subscriber for bona fide credit reasons and may levy reasonable collection charges on overdue or delinquent accounts. Provided, however, that a Subscriber must be reconnected upon request if the Subscriber pays the amount owed to the Company, the reconnection fee, and provides any lawfully required deposit.

111.(d).(4). Deposits must be returned within 30 days of the date a Subscriber terminates service.

111.(e). [Reserved]

111.(f). Prewiring Projects:

111.(f).(1). The owner or builder of a residential or commercial building or other project shall have the right to prewire an entire project for Cable Service. The Company shall connect its Cable System to the wiring installed by the owner or builder, so long as the prewired installation uses internal cable wiring that meets or exceeds the Company's specifications for installations that the Company applied to itself as of the date the project was undertaken.

111.(f).(2). Upon request of the City, the Company shall provide specifications for internal cable wiring to any Person. A copy of the specifications shall be provided to the Cable Communications Officer on or before the effective date of the franchise, and any change in the specifications must be filed prior to the date the changes go into effect.

111.(f).(3). The owner or builder may request inspection and approval of internal wiring according to a schedule supplied by Company. Company shall inspect and provide technical assistance at its cost upon request.

111.(f).(4). Nothing in this section prohibits the Company from refusing to connect to a prewired building if the prewiring causes Company to be out of compliance with applicable technical standards.

111.(g). The Company shall, at a minimum, provide Subscribers one (1) of the discounts set forth in either Section 111.(g).(1) or Section 111.g.(2).

111.(g).(1). The Company shall offer the greater of a one dollar ($1.00) per month or ten percent (10%) per month discount on Basic service for Senior citizens, Persons with disabilities and Persons who are Economically disadvantaged. The Company shall offer a ten percent (10%) discount on other cable services that it offers to Senior citizens, Persons with disabilities or the Economically disadvantaged. The Company may require persons who seek to take advantage of the discount to provide reasonable proof that they are eligible for the discount. Age may be proven by presentation of a birth certificate, passport, or valid, state-issued photo identification card. Proof of eligibility for discount on grounds of Economic disadvantage may be shown by any document from an agency or company responsible for any of the programs referenced in Section 101(j), showing that Person seeking the discount is served by any of the programs described in 101(j). Proof of eligibility for discount on grounds of disability may be shown by any document from an agency or company responsible for any of the programs referenced in Section 101(t), showing that the Person seeking the discount is served by any of the programs described in 101(t), or by presentation of the certificate described in 101(t).

111.(g).(2). The Company shall offer reasonable needs-based discounts on Cable Services to Subscribers that qualify for discounts under the TAP or the Federal Lifeline/Link-up program ("Lifeline"). Under Lifeline, the Company provides minimum monthly discounts on local telephone service. Under TAP the Company provides minimum monthly discounts on local telephone service. Subscriber eligibility for TAP or Lifeline requires proof that the Person seeking the discount participates in at least one of these qualifying programs:

i.

Medicaid/Medical Assistance; Food Support/Supplemental

ii.

Nutrition Food Assistance Program (SNAP)

iii.

Minnesota Family Investment Program (MFIP)

iv.

Supplemental Security Income (SSI)

v.

Federal Housing Assistance (Section 8)

vi.

Temporary Assistance to Needy Families (TANF)

vii.

Low Income Home Energy Assistance (LIHEAP)

viii.

National School Free Lunch Program Proof individuals' income is at or below 135% of federal poverty guidelines.

Notwithstanding any other discount provided by Company for the provision of Cable Service, Company shall at all times provide all Cable Service Subscribers that participate in one of the above qualifying programs, or comparable programs if TAP or Lifeline no longer exist, a minimum of a $5.00 per month discount on Cable Service. This discount shall apply over and above any applicable discounts, including discounts applicable for bundled services (i.e. cable and non-cable services sold together at a discounted rate). This subsection 111.(g).(2) shall not prohibit Grantee from providing a larger discount or offering the discount to other economically or physically challenged Subscribers.

In an effort to make 1 GB broadband service accessible to Senior citizens in St. Paul, Company shall provide, free of charge and at no cost to the City, two (2) 1 GB business class broadband service connections to the following locations:

1.

Two (2) Senior citizen center locations designated by the City and acceptable to the Company; or

2.

One (1) Senior citizen center location designated by the City and acceptable to the Company, and one (1) community center designated by the City and acceptable to the Company.

Each year Company shall provide a minimum of two (2) training instruction sessions regarding use of the internet and training regarding Company's Cable Service product (Prism) to each of the above designated locations.

111.(h). Where Subscriber network installation as required in Article III, Section 305 is made without charge to governmental, educational and other public institutions that include living quarters, the Company may charge for all services to individual Living Units within such building, including, but not limited to, individual student housing units (i.e., dormitory rooms) and hospital rooms. Rooms within fire and police stations are not treated as living quarters for purposes of this Section 111(h).

111.(i). Except as federal law requires otherwise, service requests in the normal course of business for maintenance or repair of Cable System facilities shall be performed at no charge unless such maintenance or repair is required as a result of damage caused by a Subscriber.

(Ord 15-55, § 1, 11-12-15)